Refund & Cancellation Policy

This policy applies to all services sold by Innoventix Solutions, whether billed as one-time projects (e.g., website builds, logo and branding packages) or recurring monthly services (e.g., SEO, social media management, PPC management, content and email marketing). Because we sell professional services (not physical goods), nothing is shipped — all deliverables are provided electronically by email or shared workspace.

• Before work begins: if you cancel within 48 hours of payment and before any work has started, you are eligible for a full refund (100%) of the amount paid.
• After work begins: you may cancel at any time; we will refund the unused portion of your payment after deducting the value of work already completed (based on the milestones in your proposal) and any non-recoverable third-party costs already incurred.
• After delivery and approval: once final deliverables have been approved by you and handed over, fees for that milestone are non-refundable.

• Cancellation: you may cancel any monthly service with written notice (email is fine) at least 7 days before your next billing date. Your service continues until the end of the paid period and no further invoices are raised.
• Current month: fees for a service month that has already started are non-refundable, as team time is allocated in advance — except in the situations listed in Section 4.
• Prepaid periods: if you prepaid for multiple months, the unstarted months are refundable in full upon cancellation.
• Ad spend: amounts paid to advertising platforms (Google, Meta, etc.) are third-party costs, are separate from our management fees, and are governed by the platforms’ own refund rules.

• We fail to start work within 10 business days of the agreed start date for reasons within our control — full refund.
• We are unable to deliver the agreed scope and cannot offer a satisfactory alternative — refund proportional to the undelivered scope.
• Duplicate payment or billing error — full refund of the excess amount.

• Work already completed and approved by you.
• Third-party costs already incurred on your behalf (ad spend, domains, hosting, stock assets, software licences).
• Dissatisfaction with marketing outcomes (rankings, traffic, sales) where the agreed work was properly performed — see the results disclaimer in our Terms of Service.
• Delays caused by missing client feedback, content or access, where we remain ready to perform.

Email [email protected] from the email address used for your order, with your invoice number and the reason for the request. We acknowledge refund requests within 2 business days and resolve them within 7 business days. Approved refunds are issued to the original payment method (e.g., your PayPal account or bank account) within 7–10 business days of approval, depending on your payment provider. Refunds are issued in USD; any currency conversion differences or third-party transaction fees are outside our control.

If you have any concern about a charge, please contact us first — we resolve almost all billing issues quickly and amicably. Initiating a chargeback for services that were properly delivered may result in suspension of ongoing services while the dispute is investigated.

All services are delivered electronically — by email, shared documents, staging links or deployment to your hosting — according to the timeline in your proposal. No physical shipping is involved. If you have not received an expected deliverable, contact us and we will resend it promptly.